Refund Policy

At OrionMD AI, we strive to provide the highest quality service for our customers. If you are not satisfied with your purchase, we are here to help.

Eligibility for Refund

You may request a refund within 7 days of your purchase if you experience technical issues or are not satisfied with the service and have not excessively used the product. Refunds are granted on a case-by-case basis and are not guaranteed.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your order ID
• The email address used for the purchase
• A brief explanation of the issue or reason for the refund request

Subscription Cancellations

You can cancel your subscription at any time through your account dashboard. Once cancelled, you will not be billed in the next cycle. However, we do not provide refunds for the remaining time in the current billing period after cancellation.

Non-Refundable Situations

• Refunds will not be issued after 7 days of purchase.
• If the product has been significantly used or abused.
• If a user violates our terms of service or acceptable usage policy.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].

This refund policy complies with FastSpring's requirements. All payments and refunds are securely processed by our trusted reseller, FastSpring.